Vacancy

We are hiring...........

A vacancy for a Member Services Officer.

Please contact the office via email and we will forward a full job specification and application form.

info@discoverycu.co.uk

Below is a brief outline of the role.

Job Title:                    Member Services Officer

Accountable to:        General Manager

Salary:                        up to £25,016 per annum plus 5% pension contribution (pro rata for job share) role

Hours of Work:          37 hours per week.

Job share will be considered, on basis of an 18-hour week, over a minimum of 3 days per week. Ideally Monday – Wednesday.

For business reasons we may stipulate the working days and require some flexibility.

Contract Type:          Permanent

Location:                    Discovery Credit Union Main Office, Central Library, Wellgate Centre, Dundee, DD1 1DB.

and to visit Community Centres across Angus, Dundee, and Northeast Fife as and when required.

Job Purpose:

The focus will be to concentrate on raising the profile and promoting the services of the Credit Union amongst local employers, communities, and members, whilst assisting with member services.

To be responsible for improving the visibility of the Credit Union across the Common Bond, develop relationships with Employer Partners and like-minded Community Organisations.

Assist with Member Services which includes the assessment of loan applications according to Credit Union’s lending policy and to provide support to members enquiries.

Principal Working Contacts:

Discovery Credit Union General Manager

Discovery Credit Union Board Members

Discovery Credit Union Volunteers

Main Duties:

• To develop and promote the credit union throughout the common bond area.

• Assist Management with the recruitment of new employer partners for payroll savings.

• Assist Management with the recruitment, training, and supervision of volunteers across the Common Bond.

• Promote membership of the Credit Union through outreach activity.

• Handle loan enquiries or requests for quotations by phone, e-mail or face to face at DCU office or at community-based venues, if applicable.

• Assess personal loan applications making prudent and responsible decisions up to the value set by your level of authority based on the DCU Loan Policy

• Where needed ensure members are asked to provide further documents to support their loan application such as their bank statements, most recent payslips, benefit award letters.

• Carry out credit checks and affordability assessments and other underwriting activities.

• Communicate decisions to members and prepare the loan paperwork.

• Ensure member loan repayments are up to date, instigating credit control procedures according to current policy and practice.

• Ensure member's personal business is carried out in a confidential and courteous manner.

• Provide teller cover on the front counter in times of need.

Other Duties:

This job description is a broad picture of the post.  It is not an exhaustive list of all possible duties, and it is recognised that jobs change and evolve overtime.

Job share applications will be considered on the proviso we receive other applications where there is an interest in a job share role.

Consequently, this is not a contractual document and the postholder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job.